Click to visit section:

Outbound SMS name
Contact Journey
Agent Journey

Once you have brought SMS credits to use in the arkflux platform, in Chat Settings you will see your generated mobile number for use in SMS chat sessions. You can use the mobile number in advertisement e.g. Outreach number on social media post.

Learn more about SMS credits

Before you send an SMS campaign, assign your 11 character outbound SMS name. This is the name the SMS will come through from and can set under Admin > Accounts > Company name.

The contact can text the mobile number and leave the chat at any time while waiting for an agent to answer. The contacts experience is identical to a regular SMS chat conversation:

The agents experience is identical to the arkflux Web Chat session, but on a mobile.

Learn more in Web Chat.

Learn more about Chat Dashboard