Set chat settings to personalise the chat experience.

These options will appear on the chat widget and inform contacts relevant information e.g. opening times, days of the week.

Chat Tags are tags entered against conservations in the chat widget from the agents end. These tags will identify the chat subject and allow for future reporting in the form of a pie chart under Chat > Dashboard > Tags.

Personalise the response a contact will receive automatically when they enter their email address into the chat widget. 

Remind contacts of opening time or suggest alternative methods of contact in the out of hours response field.

Define the message a contact will see when they click on the web chat icon on the web page where the chat is deployed.

Personalise the response a contact will receive automatically when they enter their email address into the chat widget.

Remind contacts of opening time or suggest alternative methods of contact in the out of hours response field.

Define the message a contact will see when they click on the web chat icon on the web page where the chat is deployed.

Set an email alert when SMS credits fall below a certain threshold.